Staff Profile | CityLets YorkCityLets York

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Team members

Michelle Bailey

Michelle Bailey

Senior Lettings Branch Manager

Starting my career in residential lettings 17 years ago in York, I have worked across multiple marketplaces and cities in Yorkshire & East Riding. I have a wealth of knowledge across all aspects of the Property industry specialising in Investment advice, legislation, portfolio assessment and project management.

Alongside my invaluable and knowledgeable team, we aim to deliver a service that is centered around the needs of our customers Serviced or Residential lets, be that achieving maximum yield, expanding your portfolio or helping a tenant to find your new home.

I have a keen interest in people and thrive on creating long lasting, trusted relationships with all of my clients. Providing advice firmly routed in the clients best interest.

I naturally thrive in a busy and challenging environment and have found my calling working at City lets York.

When not at work I’m an avid foodie, cook and love enjoying the countryside and days out with my daughter and pug.

Please feel free to contact me for any of your property needs I would love to hear from you.

Email: Michelle.Bailey@cityletsyork.co.uk

Kate Kragiopoulos

Kate Kragiopoulos

Serviced Lets Manager

I joined CityLets in 2022 as Serviced Lets Manager. I have 6 years’ experience of working in the travel industry, which includes managing the reservations team at the largest Serviced Lets company in York.

I oversee the management of our luxury short lets business and manage the day to day running of the department and team. Brand development and expansion is my ultimate goal, while maintaining great relationships with our current landlords and ensuring that their properties achieve maximum yield. I have a very varied role, it’s definitely true that no two days are ever the same, but I excel in this kind of environment.

Outside of work, I live a very quiet life in the country but feel that I have the best of both worlds by also being able to enjoy the buzz of York city centre during working hours. When the weather is nice, I enjoy playing tennis outside and going for walks.

Leanne Dalley BA Hons ARLA

Leanne Dalley BA Hons ARLA

Senior Negotiator

Having joined CityLets York in 2014 as a property manager, Leanne has worked her way up to become Senior Negotiator and is ARLA qualified. She has extensive knowledge of the York lettings market and is a highly valued member of the team.

Leanne fulfils a hectic role, juggling between overseeing the letting process of new and existing properties, meeting with new tenants, liaising with landlords and ensuring all paperwork is completed to meet compliance requirements.

Her impressive knowledge, effortless charm and ability to deal with the most complicated issues are what set Leanne apart. She is a lover of people and enjoys getting to know so many great personalities from such a varied range of backgrounds.

Email: leanne@cityletsyork.co.uk

James Edwards

James Edwards

Lettings Valuer

I joined CityLets having graduated at the University of South Australia and dedicated more than 10 years to looking after customer needs to a high standard.

Since joining CityLets, I’ve gained an extensive amount of knowledge in the North Yorkshire market and this has benefited me in my role to advise and maximise returns for landlords with new and existing portfolios and value properties. I also oversee any project management and provide property refurbishment advice to my landlords.

I love the busy nature of this role, working in the strong team environment at CityLets York and striving to achieve goals centred around client satisfaction.

Email: James.Edwards@cityletsyork.co.uk

Karen Robertson ARLA

Karen Robertson ARLA

Office Administrator

I have worked for CityLets York since January of 2014. I manage the process of offer stage to tenancy commencement, organising contracts, referencing, inventories ensuring that the tenancy is fully compliant with the industry regulations to protect the my clients best interest. I have excellent attention to detail. I also handle accounts and property management.

My role is all about multi-tasking, and my work ethic is always founded on going the extra mile to support colleagues and customer alike.

I take great pleasure to see the letting process move smoothly for both tenants and landlords, aiming for no less than a stress-free and smooth completion.

I am also ARLA qualified.

In my free time I can be found spending time with family, friends and my cat.

Email: Karen@Cityletsyork.co.uk

Sharon Ruane

Sharon Ruane

Service Lets Coordinator

I joined CityLets in 2018 in the serviced let’s department and have over 15 years’ experience in the travel industry. I enjoy being involved in all aspects of the business, from pricing, enquiries, payments and property maintenance, to liaising with guests, landlords and agents in the travel market place.
I love the city of York and working with partners to promote it, helping to provide people with great places to stay and experience all that the city has to offer.

Email: sharon.ruane@cityletsyork.co.uk

Pam Davenport

Pam Davenport

Senior Property Manager

Following a career in the property industry which has involved 10+ years of Property Management, Pam joined CityLets York in early 2017 and takes care of managing a portfolio of rental properties across York. Pam looks after both the needs of landlords and tenants to ensure both parties are receiving the service they expect. Any queries relating to the properties are overseen by Pam, always striving to provide a swift and effective solution.

From arranging repairs and upkeep on behalf of tenants, to communicating with landlords and keeping them up to date with changes, Pam really enjoys the variety her role brings. Not knowing what the day might throw at you is something that keeps Pam on her toes and the challenge of keeping our customers happy through successfully resolving their needs is what she finds most fulfilling.

Out of work, Pam enjoys a relaxing lifestyle, reading books, walking the dogs in the countryside and visiting new places.

Email: Pam.Davenport@cityletsyork.co.uk

Mia Medd

Mia Medd

Serviced Lets Co-ordinator

I joined Citylets in 2021 post 6th form, with a goal to continue growing my knowledge of business.

Since joining Citylets I have channelled my hard work ethic into understanding the accounting aspect of Serviced Lets and now manage the accounts on a monthly basis. I regulate the payments and issue statements to our property owners; I also arrange maintenance work and make sure all our suppliers get paid on time.

Furthermore, I enjoy the customer service side of Citylets and love greeting the guests to check them in for their holidays. Looking after the reservations is a top priority for our department.