Core Values | CityLets YorkCityLets York

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The following list of core values reflects what is truly important to us as a company. These are not values that change from time to time, situation to situation or person to person, but rather they are the underpinning of our company culture


We are passionate about the work we do, the people we work with and the outstanding service we offer our clients.

We share our knowledge and skill in everything we do and say. We take every opportunity to learn and develop, both as individuals and as a business. We strive for excellence in everything we do


We believe in mutual trust and demonstrate this at every opportunity with both our colleagues and our clients.

We trust each other’s’ knowledge and skill in relation to our job roles. We are open with each other. What we promise, we deliver


We believe in creating excellence in our work with each other and in our service to our clients.

We always do the best we can in any situation. We take responsibility to manage the difficult situations. We go the extra mile. In a conversation, on a phone call, in an email – we always look to make a positive impact


We all commit to creating an environment that supports happy landlords, happy tenants and happy staff.

We participate fully in our team events – including fund-raising for charity, birthdays and seasonal celebrations. We seek to understand each other (roles, needs and wants)We always look to leave a situation in a better state than we found it

Creativity & Innovation

We believe that our business is about finding new ways to be effective and efficient so that we add value to all people involved in our business through our actions.

We find solutions not barriers. We understand that everyone’s opinions and ideas can contribute to our creativity and help us do things in new ways. We learn from our mistakes and we use feedback positively to learn and grow. We are open to change

Valuing People

Valuing each other and our clients is at the heart of everything we do.

Understand that diversity is a great strength in our business. Respect and listen to each other, taking into consideration not only someone’s thoughts but their feelings and beliefs. Have compassion and empathy in any situation.

Your guarantee

For your reassurance we are members of the Property Ombudsman and MyDeposit schemes

Our Customer Care Process