Staff Profiles | CityLets YorkCityLets York

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Team members

Michael Horton

Michael Horton

Lettings Manager

I joined CityLets in October 2023, having previously worked in the industry for 9 years, including experience as a Lettings Manager. Whilst part of my role is to manage the day to day running of the office, I can often be found out and about in York meeting new Landlord’s and valuing a whole range of properties. Being ARLA qualified, I enjoy sharing this knowledge with Landlord’s offering advice on a whole host of topics from; recent Lettings Legislation changes to how the lettings market is performing on a weekly basis. I have always shown great enthusiasm when it comes to property and take particular pleasure in delivering satisfying results for Landlords I work with.

Outside of the fast-paced world of property I enjoy running, hiking, playing cricket, following sport and I’m always up for taking on a challenge or two!

Email: michael.horton@cityletsyork.co.uk

Leanne Dalley BA Hons ARLA

Leanne Dalley BA Hons ARLA

Senior Negotiator

Having joined CityLets York in 2014 as a property manager, Leanne has worked her way up to become Senior Negotiator and is ARLA qualified. She has extensive knowledge of the York lettings market and is a highly valued member of the team.

Leanne fulfils a hectic role, juggling between overseeing the letting process of new and existing properties, meeting with new tenants, liaising with landlords and ensuring all paperwork is completed to meet compliance requirements.

Her impressive knowledge, effortless charm and ability to deal with the most complicated issues are what set Leanne apart. She is a lover of people and enjoys getting to know so many great personalities from such a varied range of backgrounds.

Email: leanne@cityletsyork.co.uk

Karen Robertson ARLA

Karen Robertson ARLA

Office Administrator

I have worked for CityLets York since January of 2014. I manage the process of offer stage to tenancy commencement, organising contracts, referencing, inventories ensuring that the tenancy is fully compliant with the industry regulations to protect the my clients best interest. I have excellent attention to detail. I also handle accounts and property management.

My role is all about multi-tasking, and my work ethic is always founded on going the extra mile to support colleagues and customer alike.

I take great pleasure to see the letting process move smoothly for both tenants and landlords, aiming for no less than a stress-free and smooth completion.

I am also ARLA qualified.

In my free time I can be found spending time with family, friends and my cat.

Email: Karen@Cityletsyork.co.uk

Sharon Ruane

Sharon Ruane

Service Lets Coordinator

I joined CityLets in 2018 in the serviced let’s department and have over 15 years’ experience in the travel industry. I enjoy being involved in all aspects of the business, from pricing, enquiries, payments and property maintenance, to liaising with guests, landlords and agents in the travel market place.
I love the city of York and working with partners to promote it, helping to provide people with great places to stay and experience all that the city has to offer.

Email: sharon.ruane@cityletsyork.co.uk

Pam Davenport

Pam Davenport

Senior Property Manager

Following a career in the property industry which has involved 10+ years of Property Management, Pam joined CityLets York in early 2017 and takes care of managing a portfolio of rental properties across York. Pam looks after both the needs of landlords and tenants to ensure both parties are receiving the service they expect. Any queries relating to the properties are overseen by Pam, always striving to provide a swift and effective solution.

From arranging repairs and upkeep on behalf of tenants, to communicating with landlords and keeping them up to date with changes, Pam really enjoys the variety her role brings. Not knowing what the day might throw at you is something that keeps Pam on her toes and the challenge of keeping our customers happy through successfully resolving their needs is what she finds most fulfilling.

Out of work, Pam enjoys a relaxing lifestyle, reading books, walking the dogs in the countryside and visiting new places.

Email: Pam.Davenport@cityletsyork.co.uk

Amy Moody

Amy Moody

Lettings Negotiator

I am a newcomer to the role, having joined in June 2023. I share a keen interest in the property industry, having had previous experience in interiors sales. With York being my hometown, I am keen to share my wealth of knowledge of different pockets of the city with applicants and Landlords throughout the Lettings process. In my spare time, if I’m not visiting the gym, I like to spend time with my friends and partner visiting the many food and drink establishments York has to offer.

Email: amy.moody@cityletsyork.co.uk

Toby Bull

Toby Bull

Lettings Negotiator

I joined CityLets in March 2023 as a newcomer to the lettings industry. In my role at CityLets I liaise with tenants and landlords on all aspects of the lettings process from viewings to move-in, offering a personal yet professional approach. I take great pride in making the process as smooth and efficient as possible for all parties involved. In my spare time I enjoy playing sport particularly tennis, going to live music gigs and travelling, having previously spent a year in Australia.

Email: toby.bull@cityletsyork.co.uk

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